Exchange and Returns
In accordance with Decree-Law nº. 24/2014 of 14 February, all articles acquired in www.zikers.pt have a maximum period of 15 days for Exchange or return your product. So that the Mensagem Veloz can accept the request for Exchange or refund, the product must be in perfect condition and not show signs of minimum use or misuse. Be in your original state means that the packaging, labels and the entire product must be intact.
To make an Exchange or refund should contact the customer service of Mensagem Veloz via telephone, e-mail or registered letter showing the willingness to change or return the item(s) previously purchased, accompanied by the original purchase invoice.
Exchanges or returns sent via CTT without identifying the sender will not be considered, being charged to the customer’s responsibility to contact the customer service before sending.
On purchases sent to exchanges or returns will not be accepted.
On orders of items that are customized, Mensagem Veloz reserves the right to not accept Exchange or refund(s) article(s) in accordance with article 17 of Decree-Law nº. 24/2014 of 14 February.
According to article 12 of Decree-Law nº. 24/2014 of 14 February, the Mensagem Veloz is obliged to refund within 15 days the amounts paid by the consumer, except the value of the postage.
For any other clarification do not hesitate to contact Mensagem Veloz.